Frequently Asked Questions

Yes — we are proud to be a key partner within the Connected Care Network, a collaborative of organisations working together to provide joined-up, community-based support for children, young people, and families across the region.

Being part of this network helps us ensure families are supported holistically, with quicker access to the right services, reduced duplication, and stronger coordination across education, health, social care and voluntary sector partners.

Ordinary Magic is one of the founding partners of the Connected Care Network, and we work closely with the other brilliant organisations involved to deliver truly wraparound care.

You can find out more about the amazing Connected Care Network here.

Yes — our services are designed to support a graduated approach, offering the right support at the right time.

We often act as the lead professional for early intervention support, particularly where families are not yet open to statutory services. In more complex situations, we work closely alongside health, education and social care partners as part of a multi-disciplinary team.

Even when we are not the lead agency, we can continue to provide consistent, child-centred input that complements wider statutory support — always aiming to reduce duplication and keep things simple for families.

Our goal is to make sure families feel supported, understood, and never passed around — just helped in the way that’s most helpful.

Yes please — and thank you! We’re a not-for-profit organisation and rely on the generosity of our community to keep our services going. Whether you want to run a fundraiser, donate, or spread the word, every little helps.

Find out how you can support us here.

Yes. Roots & Wings is our dedicated service for parents and carers. We offer one-to-one support, drop-ins, workshops, and help navigating SEND, trauma, and mental health systems. You’re never alone — and we’re here to help.

Our PA service provides 1:1 support for children with additional needs, helping them access the community, build confidence, and take part in fun or therapeutic activities in a way that works for them. This is a paid-for service and is usually funded through Direct Payments or personal budgets.

Absolutely. We know that school holidays or daytime hours can be particularly tough for families, especially those with children not currently in school. That’s why we offer inclusive, creative and wellbeing-based sessions throughout the year.

Yes — many of our services run directly within schools, including Little Sparks nurture groups, 1:1 therapeutic sessions, and Ignite teen support. If we’re not working with your child’s school yet, we can offer community-based alternatives.

You can fill in our referral form to tell us a little more about your child. We’ll then be in touch to talk through the best options. If you’re unsure or want to chat first, give us a call — we’re always happy to help.

No formal diagnosis is needed. We support children and families at any stage — whether you’re waiting for an assessment, recently diagnosed, or just starting to notice your child might need extra help.

Yes — SEND support runs through everything we do. From early intervention to post-diagnosis support, we offer 1:1 sessions, group work, PA support, and inclusive activities that help children feel safe and confident. We also support families with advice, understanding systems, and peer support through Roots & Wings.

Here’s a quick overview of our main services:

• Little Sparks – For younger children needing support with anxiety, friendships, SEND, EBSA, bereavement, or emotional regulation. Includes play therapy, nurture groups, 1:1 support, and PA services.
• Ignite – Tailored emotional wellbeing support for teenagers, covering anxiety, trauma, school pressures, self-esteem, identity, and more. Includes therapeutic work, mentoring, and group sessions.
• Thrive Tribe – This is our activity space where you can find out what we have going on each week for children and young people or all ages to get involved in.
• Roots & Wings – Support for parents and carers to help them navigate their child’s needs, build resilience, and feel less alone. Includes parenting groups, advocacy, and SEND navigation.
• Bloom & Grow – Wellbeing-focused activities and workshops for children and families, including seasonal groups, nature-based sessions, and creative play.

We support children and young people from early years through to teens who may be struggling with their emotional wellbeing, mental health, SEND needs, trauma, grief, anxiety, friendships, bullying, confidence, or accessing education. Our services are designed to meet them where they are — whether at school, in the community, or at home.